Return Policy

Last updated: June 09, 2026

At Commercial Gas Fryer, your satisfaction is our top priority. We want to make the return process as straightforward as possible. Please read our return policy carefully before initiating a return.

30-Day Return Window

We accept returns within 30 days of the delivery date for a full refund of the product purchase price. To be eligible for a return, items must be in their original, unused condition and in the original packaging. Returns requested after 30 days from the delivery date will not be accepted.

Eligible Items for Return

To qualify for a return, your item must meet all of the following criteria:

The item must be in the same unused condition in which you received it
The item must be in its original packaging with all included accessories, manuals, and parts
The item must not have been installed, connected to a gas line, filled with oil, or operated in any way
You must have proof of purchase (order number or receipt)

Items Not Eligible for Return

The following items are not eligible for return:

Items that have been installed, connected to a gas line, used, or operated
Items that have been modified, altered, or damaged after delivery
Items that are missing original packaging, accessories, or documentation
Items marked as final sale, clearance, or non-returnable at the time of purchase
Special-order or custom-configured equipment

How to Start a Return

To initiate a return, please follow these steps:

Email us at info@commercialgasfryer.com with your order number, the item(s) you wish to return, and the reason for the return
Our team will review your request and respond within 1 business day
If your return is approved, we will provide you with an RMA (Return Merchandise Authorization) number and return shipping instructions
Pack the item securely in its original packaging and ship it to the address provided
Include the RMA number clearly on the outside of the package

Important: Do not ship any item back without first receiving an RMA number. Returns without a valid RMA number will be refused and returned to the sender.

Return Shipping Costs

Unless the return is due to our error (wrong item shipped, defective product, or freight damage), the customer is responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Countertop units and accessories: Standard parcel carrier (UPS, FedEx) — estimated $50–$150
Floor-model fryers: LTL freight — typically $200–$600 depending on location
Battery fryer systems: Palletized freight — typically $300–$800 depending on location and size

Refund Timeline

Once we receive and inspect your returned item:

We will send you an email confirming receipt of the return
We will notify you of the approval or rejection of your refund within 2 business days of inspection
If approved, your refund will be applied to your original payment method within 5–10 business days

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@commercialgasfryer.com. Include your order number, a description of the damage or defect, and clear photos showing the issue. Do not discard any packaging materials or damaged items until we have resolved your claim. For freight deliveries, always inspect the equipment before signing the delivery receipt and note any visible damage.

Exchanges

We process exchanges for defective or damaged items. If you received the wrong item or your item arrived in a damaged condition, we will arrange for an exchange at no cost to you. To request an exchange, contact us at info@commercialgasfryer.com within 48 hours of delivery with photos and details of the issue.

Warranty Returns

Products are covered by a 1-year manufacturer's limited warranty against defects in materials and workmanship. Warranty claims are handled separately from standard returns. If your product develops a covered defect within the warranty period, contact us to initiate a warranty claim. Warranty does not cover:

Damage from improper installation or use
Damage from failure to follow operating instructions
Normal wear and tear of consumable parts
Damage caused by accidents, misuse, or unauthorized modifications

Contact Us

For any questions about our return policy or to initiate a return:

Email: info@commercialgasfryer.com
Address: 660 Bell Rd UNIT 1218, Antioch, TN 37013
Phone: +1 936-856-7573

Our customer service team is available Monday through Friday, 9 AM – 5 PM CST.