Refund & Return Policy
Last updated: June 09, 2026
At Commercial Gas Fryer, we stand behind the quality of every fryer and accessory we sell. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our policy below.
30-Day Return Window
You may return any unused product in its original packaging within 30 days of delivery for a full refund of the product price. Returns requested after 30 days from the date of delivery will not be accepted unless the item is defective.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Item must be unused and in the same resalable condition that you received it
- Item must be in the original packaging with all original materials, manuals, and accessories included
- Item must not show any signs of installation, gas connection, oil exposure, or use
- A receipt or proof of purchase must be provided
Non-Returnable Items
The following items cannot be returned:
- Items that have been installed, used, or connected to a gas line
- Items modified or damaged by the customer
- Items purchased as final sale or clearance
- Gift cards
How to Initiate a Return
To start a return, please contact us at info@commercialgasfryer.com with your order number and reason for return. Once approved, we will issue an RMA (Return Merchandise Authorization) number and provide shipping instructions within 1 business day. Items sent back without an RMA number will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. For floor-model fryers and battery systems, freight return costs typically range from - depending on origin and carrier.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be credited to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again, then contact your credit card company. If you still need assistance, contact us at info@commercialgasfryer.com.
Exchanges
We only replace items if they are defective or damaged upon arrival. Email us at info@commercialgasfryer.com with photos and a description of the damage and we will guide you through the exchange process.
Defective or Damaged Equipment
If your fryer arrives defective or develops a manufacturing defect within the warranty period, please contact us immediately. Defective items are replaced or repaired at no cost under our 1-year limited warranty. For freight damage, inspect equipment upon delivery and note any damage on the delivery receipt before signing.
Warranty
All new equipment includes a 1-year manufacturer's limited warranty covering defects in materials and workmanship. The warranty does not cover damage from improper installation, misuse, accidents, or normal wear of consumable components.
Contact Us
For all return, refund, or warranty inquiries:
Email: info@commercialgasfryer.com
Address: 660 Bell Rd UNIT 1218, Antioch, TN 37013
Phone: +1 936-856-7573
Commercial Gas Fryer stands behind the quality of every fryer and accessory we sell. If your equipment doesn't meet your needs, here's how returns work.
30-Day Return Window
You may return any unused product in its original packaging within 30 days of delivery for a full refund of the product price.
Return Eligibility
- Item must be unused and in resalable condition
- Original packaging, manuals, and accessories must be included
- Item must not show signs of installation, gas connection, or oil exposure
How to Initiate a Return
Email info@commercialgasfryer.com with your order number and reason for return. We'll issue an RMA number and shipping instructions within 1 business day.
Return Shipping
Customers are responsible for return shipping costs. For floor-model fryers and battery systems, freight return costs typically range from $200-$600 depending on origin.
Refund Processing
Refunds are issued to the original payment method within 5 business days of receiving and inspecting the returned equipment.
Defective Equipment
If your fryer arrives defective or develops a manufacturing defect within the warranty period, contact us immediately. Defective items are replaced or repaired at no cost under our 1-year warranty.
Contact Us
📍 660 Bell Rd UNIT 1218, Antioch, TN 37013
📞 +1 936-856-7573